Preventative Maintenance & LogMeIn IT Reach

Preventive maintenance (PM) has the following meanings:

The care and servicing by personnel for the purpose of maintaining equipment and facilities in satisfactory operating condition by providing for systematic inspection, detection, and correction of incipient failures either before they occur or before they develop into major defects.

To make it simple:

Preventive maintenance is conducted to keep equipment working and/or extend the life of the equipment.

Corrective maintenance, sometimes called “repair”, is conducted to get equipment working again.

excerpted from Wikipedia

Preventive Maintenance is available as an additional service for our Remote Support customers, billed at an hourly rate. This service, too, uses the trusted LogMeIn IT Reach application to grant our technicians, with your permission, access to your computer.

In order to prevent future trouble with your personal computer and to help assure its uninterrupted operation, a variety of steps can and should be taken:

Hardware

Assure that sufficient memory (RAM) is available
Assure that sufficient disk (HDD) space is available
Assure that air intakes, fans and coolers are not clogged with dust or other particles
Assure that an uninterruptible power supply (UPS) has been installed
Assure that an automated backup solution is in place

Software

Assure that both the operating system and all applications are up-to-date within their respective release
Assure that Internet security software is installed and regularly updated automatically, including firewall, anti-virus, anti-spyware and anti-spam software.

Our highly experienced system administrators and security specialists will help you to stay up-to-date on relevant system and application software patches and assure that you will not easily fall prey to an exploit based on a well-known vulnerability in one of your applications or within your operating system.

Please take a minute to take inventory of the considerable amount of sensitive data, including business plans, lists of clients, confidential documents, accounting and other financial information and other valuable data you are harboring on your system(s) and network. Once you are done with this task, think about whether or not you have put sufficient safeguards in place to protect said data from harm. When in doubt, let us help you in assessing if you have covered all bases.