Remote Support

Traditional computer support used to be delivered either by a person physically attending the premises where a computer was located or over the telephone with technicians on one end talking customers through a series of information gathering which was then relayed to the technician so that the technician could propose a solution which they would then talk the customer through implementing.

In the mid 2000’s, as broadband penetration began to become fairly ubiquitous, some new companies began operations offering Instant Computer Support over the Internet to home users and small/medium businesses and a new era of Instant Computer Support was begun. These services are fully encrypted (secure) and delivered over the Internet rather than over a LAN using technology such as that offered by LogMeIn and Citrix.

excerpted from Wikipedia

At present, our Remote Support customers are serviced based on our LogMeIn IT Reach-based annual support contract featuring automatic monitoring of and reporting on critical system parameters. The pricing of this service consists of

a low annual base fee covering the LogMeIn IT Reach license and configuration for, automatic monitoring of and automatic reporting on critical system parameters
an hourly rate for support and troubleshooting activities

This tool has the benefit that you do not have to be at your computer to interact with the support session, e.g. if you have other business or personal matters you want to attend to while we are assisting you with your PC. We will, of course, notify you in advance of our activities and – if you prefer – will also arrange for you to be present at your computer during the support session.

The remote software used can open an IM (Instant Messaging) session between the customer and the technician and can display the screen of the customer’s computer, with their permission, onto his or her screen. The software program allows the technician to instantly fix computer problems and deliver software assistance to your computer remotely as if the technician were sitting in front of it. Therefore, virtually any technical problems can be quickly addressed immediately and fixed from anywhere in the world by a remote technician, rather than only talking you, the customer, through it over the phone or having to wait for a technician to visit your premises.

You can entrust your computer’s maintenance and support to our well-versed and seasoned support specialists, allowing you to focus on dealing on your primary business without having to worry about the intricacies and idiosyncrasies of your system.